Fraud Prevention

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Fighting fraud and protecting against cyber threats

Your personal information and Bonvenu Bank accounts are protected by our advanced, constantly updated security measures. Bank with confidence, knowing we defend against cyber threats and account fraud.

Take steps to keep your information secure

While you're backed by our systems, you can also take action to protect your accounts.

  • Make sure your devices have the most recent antivirus software, updated regularly. 
  • Be aware of emails or texts asking for personal information. 
  • Avoid using public computers and Wi-Fi to access your accounts.
  • Never provide any personal information such as your Social Security number, account number, usernames or passwords over the phone or online if you didn't initiate the contact.
  • Create a unique password for all the different systems/websites you use.
  • Create complex passwords that include upper and lower case letters, numbers and special characters. 
  • Enable Multi-Factor Authentication when available.
  • Always log out of your online banking sessions.

Please remember: Bonvenu Bank will never contact you by phone, email or text to request your account information or login credentials. If you receive this type of request, ignore it and call us immediately at (318) 741-3500.  

Consumer Accounts

There are several no-cost fraud protection and monitoring tools available for your personal accounts through Online and Mobile Banking.

  • Savvy Money: Take a closer look at your credit score and the activity that impacts it. You'll get instant access to your credit score and credit report, as well as tips for building and maintaining healthy credit.
  • Card Alerts: Set up customized alerts so you know exactly when, where and how your Bonvenu debit and credit cards are used.  
  • Balance Change Alerts: You can also create customized alerts so you know immediately when the balance changes on your Bonvenu checking account.
  • Multi-Factor Authentication: This two-step feature enhances your security when accessing your accounts online and through our app.

Corporate Accounts

You'll find plenty of tools and tips to keep your Bonvenu business accounts protected. Leverage these Bonvenu Bank services to round out your company's strategies for fraud prevention.

Fraud Monitoring and Protection Tools

  • Requires complex passwords to log in
  • Generates mandatory password change alert sent to system administrator
  • Allows role-based account access that can be restricted by the system administrator
  • Requires Multi-Factor Authentication when someone attempts to log in using an unfamiliar device out-of-band 
  • Features account and service alerts to notify you of specific activity
  • Requires soft tokens for authenticating and approving ACH and Wire Transfers
  • Check Positive Pay: Identifies and returns fraudulent items by comparing check numbers, amounts, and payees issued by your business to the checks presented against your Bonvenu Bank checking account.
  • ACH Positive Pay: Similar to Check Positive Pay but for ACH. Create a filter of payees you normally pay and the ranges of those payments. Payments outside of your filters are flagged for possible fraud and you decide whether to pay or decline those transactions.
  • Call-back verification
  • Dual control 
  • Limits for ACH, Wire and Bill Pay

Dig into the complex topic of corporate account takeovers so your team knows what to look for and how to react. You can access valuable materials through our 2023 Corporate Customer Training on Cybersecurity & CATO (Materials & Recording).

Risk Assessment

Take a close look at the factors than can lead to fraud and make sure your business is focused on good practices. These are some common risks:

  • Malware
  • Passwords written down and left out in the open
  • The use of old or inadequate passwords
  • The possibility of internal fraud or theft
  • Delays in terminating the rights of former employees
  • The lack of dual control or other checks and balances over individual access to online transaction capabilities

Controls Evaluation

Consider implementing these controls to protect your business: 

  • Use firewalls to protect from outside intrusion or hackers
  • Maintain active and updated antivirus protection
  • Use password managers to protect passwords
  • Conduct thorough employee background checks
  • Implement a process to revoke access for terminated employees
  • Split financial duties among multiple people to limit access and control
  • Review or reconcile online accounts daily
  • Conduct internal or third-party audits of controls
  • Require call-backs
  • Utilize IP restrictions
  • Set up Positive Pay
  • Establish a dedicated computer for financial transactions

Incident Response Plan

By defining a plan, your company can react efficiently if any breaches occur. Consider including these elements: 

  • Keep the direct contact numbers of key bank employees on file. Bonvenu Bank’s telephone number for reporting an online account takeover is (318) 741-3500.
  • Include steps to limit further unauthorized transactions, such as: 
    • Changing passwords
    • Disconnecting computers used for Total Business Online Banking
    • Requesting a temporary hold on all other transactions until out-of-band confirmations can be made
  • Compile the information the account holder will provide to assist us in recovering your company's money.
  • Make sure you have updated contact information for your company's insurance carrier. 
  • Work with computer forensics specialists and law enforcement to review appropriate equipment.

Bonvenu Bank is a full-service financial institution with branches in Bossier City, Baton Rouge, Shreveport, Metairie, Mansfield and other Louisiana locations.

Let's team up to prevent fraud.

Please get in touch with us if you have questions.

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